Arfisyana
Arfisyana Indah Phinisi
The deposit, the refund bands and what no booking promises
Updated 8 November 2026
Booking terms for Arfisyana: 50 percent now holds the dates, a final payment follows 30 days before you sail, and refunds start at 50 percent and step down as notice shortens. This page also says what happens if the operator cancels.
Deposit and balance: what you owe, and when
Down payment: 50 percent of the fare. It holds the dates and it is due to hold the boat. Everything else is due 30 days ahead of departure.
Two payments. That is all. There is no third instalment and no fuel charge added later. The fare you accepted is the fare you pay, plus the lines that were never in it: the park package per head, tips, flights, hotels and the card fee of the channel you choose.
Pay on time, please. A balance that arrives late is a balance the boat team cannot rely on. If you need an extra week for a school payment run, ask before the deadline and we answer in writing.
The block below shows the two payments for your route and band. How to pay, and the fee for each channel, sits on the how-to-book page.
| Deposit | 50 percent of the total |
| Balance | 30 days before |
| Bookings inside 30 days pay in full | |
| Children | Under 3 free, accompanied by a parent |
| Prices are per boat, quoted in rupiah · Passport details 7 days before sailing |
Deposit 50% to confirm, balance 30 days before departure. You can also settle the balance in Labuan Bajo on the departure day, in cash or by card on the EDC machine. Fees: card payment link 3%, PayPal 7.2%, EDC card machine 3%. Your issuing bank may add its own charges.
Changing plans: refund bands by notice, and the fee to move a date
Cancelling gets you a refund that shrinks as the date nears. With 60 days or more before sailing, we refund 50 percent. Give 30 to 59 days and 25 percent comes back. With fewer than 30 days, there is no refund. The table below shows the bands for your payment.
If you move the date instead, the fee depends on notice as well. With 30 days or more, moving is free. A move with 14 to 29 days of notice costs IDR 500,000. With fewer than 14 days, we treat the change as a cancellation, so the refund bands apply.
We recommend travel insurance for every guest. Insurance is a matter between you and your insurer, and we do not sell it.
For a group of 20, the sums are large, and the bands are strict. Read them before you promise the group a refund, because the leader carries the risk and the group carries the gossip. A written note from each guest that they know the rules saves arguments later.
| Notice | Refund |
|---|---|
| 60 days or more | 50 % |
| 30 to 59 days | 25 % |
| 29 days or less | 0 % |
| Notice | Fee |
|---|---|
| 30 days or more | Free |
| 14 to 29 days | IDR 500,000 |
| 13 days or less | Treated as a cancellation |
If we cancel, you are refunded 100 percent · Refunds are paid within 2 days.
Operator cancels: same-class swap, or all your money back in 2 days
When we cancel, you do not carry the cost. When the cause lies with the operator and Arfisyana cannot sail, you are given another boat of the same standard or better for the same dates, with nothing to pay on top. If you prefer, we refund the full amount you paid, within 2 days.
Choose either one. Nobody needs to argue the point, and the refund is a full refund of what you paid, never a credit note against some later trip.
This covers the operator's own cancellations and boat swaps. It does not cover a closure by the harbour master or the park authority, or a day the captain judges the sea unsafe. In that case we move the date with you or refund according to the bands above, and we tell you in writing which applies.
A replacement boat keeps the same dates, so flights booked around the trip stay valid. We confirm the boat's name, its cabins and the headcount it holds in writing before you travel.
Not promised by any booking: stop order, anchorage, weather
Some things no booking can promise. Stop order, the choice of anchorage and the timing of each day depend on weather, tide and the captain's judgement. A change of order is not a cancellation, and it earns no refund.
A booking also does not promise a sighting. Dragons are wild animals, mantas follow the current and bats leave the roost when they choose. We describe what the route visits, never what it will show you.
It does not promise a quiet boat or a private cabin either. Twenty guests sleep in five cabins, three of them with bunks. And it does not promise a signal at sea, since the local Wi-Fi modem depends on location.
Governing law is Indonesian. If something goes wrong, tell us on the same day, in writing, with the booking name. We answer faster to a clear note than to a long argument at the quay.
FAQ
What do we pay up front, what is due later, and what does cancelling cost?
50 percent now holds the dates; a final payment follows 30 days before you sail. Cancel 60 days ahead or more and we refund 50 percent. Cancel 30 to 59 days ahead and we refund 25 percent. Under 30 days, there is no refund. Moving a date costs IDR 500,000 at 14 to 29 days' notice.
What do we get if you replace the boat or cancel the trip yourselves?
We can place you on a boat of the same standard or better for the same dates, free of charge. Or you take the money back, in full, within 2 days. This covers the operator's own cancellations. Weather and closures by the harbour master are decided separately, and we explain which applies in writing.
Who is behind the booking, and which bank account do I pay?
The booking company is PT Komodo Explorer Indonesia, registration number 1805260128363, with opening hours Daily 08:00–20:00 (WITA). You pay one account, the one named on your invoice, and we send no other account number. Check the details on the about and contact pages before you pay anything.
Check availability — Arfisyana
Arfisyana is booked through PT Komodo Explorer Indonesia, our booking partner for the whole-boat charter. We answer on WhatsApp every day, 08:00 to 20:00 (WITA).